VICIDIAL

Vicidial installation, configuration, customization and support Vicidial is a full functional outbound and inbound call center solution. Vicidial is a suite of programs that are designed to interact with the Asterisk Open-Source PBX Phone system at a client computer level to extend the functionality of your phone and system. The suite of software is designed to work with an Asterisk system that has Zap (T1/E1/PSTN), IAX or SIP trunks and SIP/IAX/Zap phones. Vicidial has two main components:

1. AstGUIclient: The main GUI application, astGUIclient, is a set of AJAX scripts utilizing JavaScript and XMLHTTPRequest functions that work within a browser to give real-time information and functionality with just an internet browser on the client computer.
2. Vicidial:  Vicidial is a list dialer that can be integrated with Asterisk and is highly configurable with detailed logging. Vicidial can operate in two modes: manual and automatic. In manual mode, agents can dial the leads form web page one by one. In automatic mode, Vicidial automatically dials the number of leads configured by auto dial level and connects dialed leads to agents when the call is answered.

Vicidial can be easily integrated with Asterisk. Regardless of the version of Asterisk. We have installed, configured and customized Vicidial. We can provide Vicidial installation, configuration, customization and support. Please Contact support to request a free quote. Vicidial has following features:

• Call clients in succession from a database through a web-client
• Script for the agent to read with fields like name, address, etc. filled-in
• Set a campaign to auto-dial and send live calls to available agents
• Dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
• All calls are logged and statuses of calls are logged as well as agent time breakdowns
• Transfer calls with customer data to a closer on the local system or a remote Asterisk server
• Open a custom web page with user data from the call per campaign
• Auto dial campaigns to start with a simple IVR then direct to agent
• Park the customer with custom music per campaign
• Send a dropped call to a voicemail box per campaign if no agent is available
• Set outbound CallerID per campaign
• Take inbound calls grabbing CallerID
• Function as an ACD for inbound and closer calls
• Have an agent take both inbound and outbound calls in one session(blended)
• Agents to log in remotely and have calls redirected to any phone number
• Start and stop recording an agent's calls at any time
• Automatically record all calls
• Call up to two other customer numbers for the same lead
• Schedule a callback with a customer as either any agent or agent specific
• Faster dispositions of calls with agent key-binding (HotKeys)
• Add custom call dispositions per campaign
• Dialing with custom TimeZone restrictions including per state and per weekday
• Dialing with Answering Machine Detection, also playing a message for AM calls
• Manual dial mode to preview leads before dialing
• Agents can log in remotely anywhere with just a phone and a web browser
• Multiple campaigns and lead-lists are possible
• Recycling of Busy calls at a specified interval without resetting a list
• Use custom database queries in campaign dialing
• Option of a drop timer with safe-harbor message for FTC compliance
• Internal DNC list can optionally be activated per campaign
• Load Balancing across multiple inbound or outbound Asterisk servers is possible Several real-time and summary reports available
• Real-time campaign display screens
• 3rd party conferencing(with DTMF macros and number presets)
• 3rd party blind call transfer
• 3rd party conferencing with agent drop-off
• Set user levels and permissions for certain features
• Managers can listen-in on agent conversations
• Managers can enter conversations with agents and customers
• Web-based administration
• Client web-app and admin web pages available in English, Spanish, Greek and German
• Client web-app web pages available in English, Spanish, Greek, German, French, Italian, Portuguese and Brazilian Portuguese